Introduction
Welcome to the magmadealservice.com, brought to you by legal name Magma Deal  of you are deemed to have accepted the terms and conditions listed below. All products/services and information displayed on magmadealservice.com constitute an 'invitation to offer'. Your order for purchase constitutes your 'offer' which shall be subject to the terms and conditions as listed below. magmadealservice.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered after payment credit/ confirmation by our banking partner. 

Membership Eligibility
Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are 'incompetent to contract' within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. magmadealservice.com the right to terminate your membership and refuse to provide you with access to the Site if  magmadealservice.com discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by  for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this website from India. magmadealservice.com makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available outside India. Those who choose to access this Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable.  http://magmadealservice.com will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of magmadealservice.comyou agree to be bound by the Terms and Conditions.

Festive Offer
Product pictures are indicative. No two offers can be clubbed together. All offers & Exchange applicable on select brands, products and models till stock lasts. Issuance & Redemption of PAYBACK points as applicable.  Any disputes to be referred to Magma Deal and decision of the company would be final. Disputes if any are subject to Cuttack jurisdiction only. The company reserves the right at any time, without prior notice to add, alter, modify, change, vary and/or cancel all or any of these terms & conditions at its sole discretion.

Account and Registration Obligations
If you use magmadealservice.com, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or magmadealservice.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, magmadealservice.comhas the right to indefinitely suspend or terminate or block access of your membership with magmadealservice.com

You also agree to:

1.Provide true, accurate, current and complete information about yourself as prompted by magmadealservice.com registration form (such information being the 'Registration Data'). All the information which compulsorily needs to be filled are marked in asterix (*) sign.

2.Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if magmadealservice.comhas reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, magmadealservice.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

Pricing Information
While magmadealservice.com  strives to provide accurate product and pricing information, pricing or typographical errors may occur. magmadealservice.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, magmadealservice.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced,. magmadealservice.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and magmadealservice.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that magmadealservice.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to magmadealservice.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.
We strive to provide you with the best prices possible on magmadealservice.com . 

Cancellation by magmadealservice.com
Due to various fraudulent activities experienced with ecommerce websites, we ensure an additional security measure for valued customers like yourself. As a part of these additional security measures, we might request you to provide relevant supporting documents (Identity proof etc). The documents shared with us are safe and will remain undisclosed to any outside party. In case the requested documents are not shared with us, magmadealservice.com reserves the right to cancel the order entirely with due intimation to the concerned person.magmadealservice.com reserves the right to cancel any order with due intimation to the concerned person, under situations where magmadealservice.com is not able to meet the requirement of the order placed. However, magmadealservice.com will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time (within 10 days).

Cancellations by the Customer
In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. magmadealservice.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by magmadealservice.com and accept magmadealservice.com decision regarding the cancellation.

Credit Card Details
You agree, understand and confirm that the credit card details provided by you for availing of services on magmadealservice.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to magmadealservice.com. Further the said information will not be utilised and shared by magmadealservice.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. magmadealservice.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Fraudulent /Declined Transactions
magmadealservice.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. magmadealservice.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Grievance officer:
R R Jena
9692600957
Jagatpur, Cuttack, Odisha-754021
Support@magmadealservice.com
Cust care: 1800 889 0488

 

Privacy Notice/Policy

Magmadealservice.com appreciate and believe with your trust. Legal business name “Magma Deal”. we knows that you care how information about you is used and shared carefully and sensibly. This notice describes the privacy policy of Magmadealsservice.com. By visiting Magmadealsservice.com ,you are accepting and consenting to the

  • Controllers of Personal Information

  • How Secure is Information About Me?

  • What Personal Information About Customers Does Magma Deal Service Gathere?

  • What About Cookies?

  • What About Third Party Advertisers and Links to other Websites?

  • What Information Can I access?

  • What Choice Do I Have?

  • Are Children Allowed to Use Magma Deal Service?

  • Does Magma Deal Service  share the information it receives?

  • Notices and Revisions.

Controllers of Personal Information

Any personal information provided to or gathered by Magma Deal ,which is B2B  and B2C Service provider company.

How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input in addition to maintaining security of your information. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer..

What Personal Information About Customers Does Magmadealservice.com Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Magmadealservice.com. We use your information to assist sellers in handling orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather:

Information You Give Us: We receive and store any information you enter on our website or give us in any other way.  You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our platform, and communicating with you.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Magmadealservice.com or advertisements and other content served by or on behalf of Magmadealservice.com   on other Web sites. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.

E-mail Communications: To help us make e-mails more useful and easy communication with our customers, we often receive a confirmation when you open e-mail from Magmadealservice.com, if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.

Information from Other Sources: We might receive information about you from other sources and add it to our account information.

By using or continuing to use the site you agree to our use of your information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by Magmadealservice.com in its discretion. You also agree and consent to us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Notice.

We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences. You agree and consent for Magmadealservice.com to disclose your information, if so required, under applicable law.

What About Cookies?

  • Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as Recommended for You, The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of Magmadealservice.com’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Magmadealservice.com products and services that require you to Sign in.

  • If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

What About Third-Party Advertisers and Links to Other Web sites?

Our site includes third-party advertising and links to other Web sites. For more information about third party advertising on Magmadealservice.com, including personalized or interest-based ads

What Information Can I Access?

Magmadealservice.com gives you access to a broad range of information about your account and your interactions with Magmadealservice.com for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.

What Choices Do I Have?

  • As mention above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Magmadealservice.com features as Your Profile, Wish Lists, Customer Reviews.

  • You can add or update certain information on pages such as those referenced in the Information which Can I Access?  When you update information, we usually keep a copy of the previous version for our records. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Magmadealservice.com and orders placed with Magmadealshopee.com and it is your responsibility to review them for changes.)

  • If you do not want us to use personal information that we gather to personalize advertisements we display to you, please adjust your  Advertising Preferences .

Are Children Allowed to Use Magmadealservice.com?

Use of Magmadealservice.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use Magmadealservice.com only with the involvement of a parent or guardian.

Does Magmadealservice.com share the Information it receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. Magmadealservice.com shares customer information only as described below and with Magmadealshopee.com is the subsidiaries which Magmadealservice.com., controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses operate stores at magmadealservice.com or sell offerings to you at magmadealservice.com. In other cases, we provide services jointly with or on behalf of these businesses. Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable law.

  • Promotional Offers: Sometimes we send offers to selected groups of magmadealservice.com customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.

  • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that magmadealservice.com or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

  • Protection of magmadealservice.com and Others: We release account and other personal information when we believe release is appropriate to comply with applicable law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of magmadealservice.com, our users or others. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice

  • With your consent: Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

Notices and Revisions

If you have any concern about privacy or grievances at Magmadealservice.com, please contact us  thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.

Our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Grievance Officer

Please find below the details of the grievance officer:

Name:  Mr. Rashmi Ranjan Jena

Email: support@magmadealshopee.com

Address: Magma Deal  
At- Tarol

PO- Jagatpur

Cuttack - 754021
Contact: 91-9234788722

Refund Policy

What is Magma Deal Service's Return and Exchange Policy? How does it work?

Magma Deal Service's returns and exchange policy gives you an option to return or exchange items purchased on Magma Deal Service for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

1- Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Magma Deal Service’s credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

2-Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

  • Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.

  • Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.

  • Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available.Also, these items cannot be exchanged.

  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

  • Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

  • In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well

  • Magma Deal Service will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Magma Deal Service  would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

  • If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

  • If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

To return a product to Magma Deal Service, please follow these steps:

You can return products purchased from Magma Deal Service within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

  • Create a 'Return Request' under “My Orders” section of App/Website. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode

  • We offer pick-up facility in selected locations basis our courier serviceability.

  • If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website.

NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

How do I place an exchange request on Magma Deal Service?

If you would like to exchange products purchased from Magma Deal service, please follow below mentioned steps:

  • You can create exchange for products purchased from Magma Deal Service within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

  • Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.

  • Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.

  • At any time, you can track the status of your exchange requests under “My Orders” of App/Website.

What is No Questions Asked Returns?

Once you create a return via App / website as per the returns policy, Magma Deal Service will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

Why has my return been put on hold despite No Questions Asked Returns Policy?

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.

What is Instant Refunds?

Upon successful pickup of the return product at your doorstep, Magma Deal Service will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

Why have I not received my Refund despite Instant Refunds policy?

For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within 1 to 3 business days once it has been initiated at the doorstep. For refunds taken into phonepe, your refund will reflect instantly. For refunds to source account (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Magma Deal Service as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

  • NEFT - 1 to 3 business days post refund initiation

  • Magma Deal Service Credit - Instant

  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

  • PhonePe wallet –Instant

Please note, Magma Deal Service initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Magma Deal Service warehouse. In case of any refund discrepancies, Magma Deal Service may at its sole discretion, request you to share with us a screenshot of your bank statement.

How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pickup the products from the pickup address.

Does Magma Deal Service pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pin code is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website.

  1. We will pick up the return within 4 - 7 days from the request placement date.

  2. Please keep the return shipment ready.

 

This is subject to your returns being inspected and successfully processed upon receipt at our end.

Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Magma Deal Service assumes no liability in this regard. For more details, please call our customer care.

Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Magma Deal Service assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

 

How can I Self-Ship the product to ?

  Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website. The courier bill/receipt should satisfy the following conditions for successful processing:

It should capture the weight of the return package. Residential/office address, destination address, shipment date, amount and other details should be mentioned. The information on the receipt should NOT be edited/over-written. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

TERMS AND CONDITIONS